Policies

These policies may be updated without notice. Be sure to check this page periodically for any updates.

Required Documents

All visitors to the convention must have a completed registration form and waiver to acquire or claim their convention passes. Registration can be carried out upon your arrival at the convention. Or, speed up your entry by registering in advance!

Attendees 12 years and under must be accompanied by an adult chaperone at all times. The chaperone may be anyone of 18 years of age or older.

At least one piece of government-issued identification with a photo and birth date must be presented if you are claiming an adult pass.

The following ID is acceptable for claiming a convention pass (adult or minor):

  • Driver’s license
  • BC Identity Card
  • Citizenship card
  • Passport
  • Go-Card

Note: If an attendee does not have any identification, they will not be able to pick up a pre-registered pass.

Payment

Accepted forms of payment are as follows:

Mail:Cheque, Money Order
Electronic:PayPal
In-person/At the door:Cash, Debit, Credit (Visa / MasterCard)

Please make all cheques and money orders payable to “Vancouver Anime Convention Society”

In the event that a cheque is returned NSF, the convention pass will not be issued until all outstanding payments have been received. We reserve the right to charge an additional cancellation fee for all NSF payments.

FAQ

General Information

When can I email the treasurer?
NEVER! Anything and everything that has to do with registration needs to go through the Registration department. If you email the treasurer about a registration issue it takes twice as long to be answered. We can be contacted at registration@animeevolution.com.

If I send you an email when can I expect a reply?
If it’s a basic question you can expect a reply within 2 days, but please remember that staff members have other obligations outside of AE and it can sometimes take longer. If it’s regarding your registration form please wait 4 to 6 weeks.

Do I have to use my real name when I register, or on my badge?
Yes, Anime Evolution requires a complete full legal name when registering as we need to know who the pass belongs to.

I registered for Anime Evolution but haven’t paid yet what happens?
To qualify for the pre-registration price that you have registered for, you must submit the payment by the deadline date. Mail-in payments must be postmarked no later than the deadline date.

I missed the deadline!
If you have missed your deadline cut off you are required to pay the next tier pricing. Failure to submit the payment can result in you having to pay at the convention price and/or becoming unregistered. Please email registration directly with any questions or concerns.

What is so great about the Gold Pass?
** We won’t be having the Gold Pass for Anime Evolution 2019 **

The Gold Pass not only allows you access into the convention for the three days but gets you perks such as VIP pass pick-up, front-of-the-line privileges, early admission to the dealers room, exclusive swag, and a ticket to the Guest Meet & Greet Reception!

Confirmation letter and badge pick-up

What should I bring with me when I go pick-up my badge?
You should bring a copy of your confirmation sent from eventbrite as well as ID. Photo ID is REQUIRED in order to pick up your badge.Please see the above section on ID for what is acceptable.

I lost my badge at the convention. Can I get a new one?
Yes, you can get a replacement badge from Registration, however you will be charged the full cost of a badge bought at the convention. If you later find your original badge, however, you can return your replacement to Registration for a complete refund.

Group Registration

Who can apply for the group of discount?
Everyone is eligible for the group rate. There must be a minimum of 10 people to receive the rate.

What is the group discount rate?
The group discount rate is $5 per pass off the current pre-registration price for a group of 10 persons or more.

How should a group register?
To register as a group start by picking a name for the group. To register via mail or in person have everyone fill out a form, turn in a lump sum payment. To register online send the Registration Team a list of your group along with their information (names, birthdates, address, email address) and submit the payment via paypal at payments@animeevolution.com.

Website Information and Other Facts

If I have a question concerning registration where should I send it?
Anything having to do with registration should be sent to registration@animeevolution.com.
Please do not send registration questions to the treasurer or anyone else as it will take considerably longer to be answered.

Minors

Who needs adult accompaniment?
Attendees 12 years and under must be accompanied by an adult chaperone at all times.

Who qualifies as a guardian?
The chaperone may be anyone of 18 years of age or older.

Refunds

I changed my mind and no longer want to come to AE; can I get my money back?
Anime Evolution convention passes are non-refundable and non-transferable. Issues pertaining to severe illness or other emergency will be on a case-by-case basis.